Our commitment to responsible gaming

H555 is dedicated to promoting safe, enjoyable gaming. This policy sets out concrete measures and tools designed to help players maintain control, avoid problem gambling, and seek support when needed. By using our services, you acknowledge and agree to these practices and the conditions described herein.

Age verification and protection of minors

Registration and gambling activities are prohibited for anyone under 18. We reserve the right to request proof of age from any member and to perform verification checks. Accounts may be suspended and funds withheld until satisfactory age verification is provided. While age limits vary by jurisdiction, maintaining compliance with local law is a prerequisite for participation. We counsel parents and guardians to implement safeguards to prevent underage access, including ensuring devices are not shared with minors and maintaining control over login credentials.

Tools and controls for responsible play

H555 provides self-regulation tools designed to help you manage spending, time, and access to the platform. Use of these tools is voluntary, but we encourage proactive engagement to sustain responsible play.

  • Spending and time limits

    You can set maximum deposits and losses as well as a per-session time limit. If you request stricter limits, they take effect immediately upon adjustment. More lenient limits become effective after a 7‑day cooling-off period from the time of adjustment.

  • Time-out and cooling-off

    You may initiate a time-out by selecting a duration. During this period, your account is inaccessible. After the time-out ends, you may regain access and resume play. A separate cooling-off window allows you to pause activity for a longer, self-determined period while balances and ongoing wagers are preserved for later consideration.

  • Self-exclusion

    You may self-exclude yourself from all gambling services for a period between 6 months and 5 years. Requests to revoke self-exclusion are subject to an internal review and, if approved, will implement after a minimum 24‑hour cooling-off period. During self-exclusion you may not create a new account, and any attempt to do so may result in a permanent ban of the original account.

  • Account closure

    You may close your account at any time by contacting Support. A closed account can be reopened later. If you believe you face a risk of gambling-related harm, a period of self-exclusion is recommended as a preventive measure.

Recognising risk and seeking support

Be alert for signs that gambling may be becoming problematic: spending beyond means, difficulty stepping away, neglect of responsibilities, or relationship and work impact. If you observe these indicators in yourself or someone you support, pause play and seek assistance. We provide access to professional counselling resources and will support you in connecting with appropriate services on request.

Underage protection and safeguarding

We prohibit underage participation and implement controls to enforce this prohibition. To reduce risk, we advise users not to leave sessions unattended, to avoid saving login details on shared devices, and to keep payment credentials secure. If you suspect a minor is attempting to access our services, contact Support immediately so we can take appropriate action.

Support, resources and how to contact us

For guidance on responsible gaming, to adjust your limits, or to discuss self-exclusion, contact our Support team. We also provide information about independent professional services that assist with gambling-related concerns. All inquiries are treated confidentially and in accordance with applicable data protection standards.

Data protection, verification and compliance

We process personal data in line with our privacy policy and regulatory requirements. Age verification data is used solely for eligibility assessment and ongoing compliance checks. If verification cannot be completed, your account access may be restricted pending resolution. We retain the right to modify this policy in response to regulatory changes and to notify players of significant updates.

Policy updates and jurisdictional notes

This Responsible Gaming Policy applies to all H555 players. We may update the policy from time to time to reflect changes in laws, licensing requirements, or best practices. Where required, updates will become effective on publication and apply to existing and new accounts alike.